Stephane Robichaud is the CEO of the New Brunswick Health Council.
Little change has been noticed by the New Brunswick Health Council during the decade its been conducting surveys on patient care in provincial hospitals.
The council finds the overwhelming message received was no improvement was measured for the 16 key indicators of the survey between 2016 and 2019.
Eligible participants were hospital patients 18-years-old and older who were discharged between December 2018 and March 2019.
Chief Executive Officer Stephane Robichaud said it’s not for a lack of effort on the part of some quality improvement colleagues at the Regional Health Authorities.
He said the results speak to the environment in which our RHA’s operate.
“Unless we start changing things in order to enable these efforts within both RHA’s to spread throughout these organizations so that we can see these types of improvements, we shouldn’t expect improvements moving forward,” Robichaud said.
Results are in: New Brunswickers’ hospital experience hasn’t improved!
Results from the Hospital Patient Care Experience Survey show a lack of progress in several key areas of the hospital patient care experience from 2016 to 2019.
Full picture:https://t.co/O4nOqSzfKf#NBhealth pic.twitter.com/g4FbwYPylg— NB Health Council (@NBHealthCouncil) October 19, 2020
Robichaud said anyone can look at the report and see the individual performance of each institution.
“Whether it’s about communications with nurses, doctors, communication about medications or information provided when they received their discharge,” Robichaud said.
The 2019 survey encouraged several steps to nurture improvement such as creating a strong accountability structure, performance targets for patient care experiences and transparency in public reporting.
Twenty different hospitals participated in the 2019 patient care experience survey.
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